INTEGRATIVE PRIMARY CARE FAQ
An annual in depth wellness physical examination and evaluation, 24/7 cell phone access to your physician, secure e-mail access, limited practice size, longer 30-60 minute appointment times, private member reception, upscale office design and furnishings plus 12 private integrative consultation/acupuncture appointments per year.
Do I still need insurance if I am a member of The Chen Center?
Yes. Concierge medical practices do not take the place of general health insurance coverage. Our practice is an integrative medicine practice, not a health insurance program. You are advised to continue your PPO, Medicare or other insurance program.
Will my insurance be billed for my office visits?
No. The Chen Center does not bill insurance for any of our services.
Will I be required to pay my annual concierge fee even if I do not use your services?
Yes. Paying your annual concierge fee allows you to be a member of the practice whether you are sick or well. However you are required to make at least one (1) office visit per year. We strongly encourage you to utilize our integrative wellness consultations and secure email for appropriate non-urgent health related questions, regardless of your state of health.
Is there a co-payment?
No. There is no additional fee unless you require more than 12 office visits per year. There will be a $130 fee for each subsequent visit.
No. We have opted out of Medicare. However, Medicare will continue to pay for services (i.e. lab work, x-rays, etc) that are ordered by us but provided by a different facility.
Do you bill Medicare or other insurance plans for the annual concierge fee?
Will my private insurance reimburse my annual concierge fee?
Some Flexible Spending Account (FSA) Medical Savings Account (MSA) and Health Savings Account (HSA) plans may pay for all or part of the annual fee. Patients are advised to consult their accountant or their human resources representative at their place of employment.
Does my annual fee cover lab, x-ray, specialists’ fees and hospitalization?
No, your annual fee pays for program amenities such as your annual wellness exam, acupuncture and for the other services listed in the Patient Agreement. However, all other procedures and services not performed at The Chen Center, such as labs, Xrays and hospitalization, will be billed by the performing entity and should be covered by your insurance plan.
What do I do if I become ill while traveling or away on an extended vacation?
You would call 911 if you have a life-threatening emergency, then call us. Call us first if the problem is minor. With the exception of a few controlled substances, most prescriptions can be ordered anywhere in the country. If you seek care at an emergency room or urgent care center out of our area, we will be readily available for phone consultation with you and/or other health care personnel. If you should require hospitalization while away, at your request, we will establish phone communication with you and your attending physician(s) to ensure continuity of care.
What if I need to see a specialist or a surgeon?
Members of The Chen Center are free to see any specialist they wish. We are available to help you decide which specialists to see and to help coordinate such consultations if needed.
What about the cost of prescription medications?
The costs of prescription medications are the patients’ responsibility and in most cases should be covered by their insurance plans.